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Our Most Frequently Asked Questions
It's understandable to have questions about outdoor furniture. If your question is not answered below then please contact us and we can help quickly.
Is your teak from responsible sources?
Yes, all of our teak is from sustainable teak plantations controlled by the Indonesian Government.
What grade of teak do you use?
There are many different grades of teak we use the best premium grade teak ensuring durability.
Will my furniture arrived assembled?
Most of our furniture will be delivered flat packed for DIY assembly unless stated in the item description. However we do offer a assembly service for £99.00 (This service is currently only available on our garden benches)
How long will delivery take?
We aim to dispatch orders within 3-10 working days from placing your order. However during busy periods this may increse.
Will you contact me about delivery?
Yes. You will be contacted by phone within 48 hours of placing your order.
How will my furniture be packed & delivered?
Flat packed furniture will be in a cardboard box sealed and delivered by our chosen one man courier service, assembled furniture will be placed on a pallet cradle wrap sealed and delivered by our chosen pallet service.
Do you deliver to my area?
We deliver to all mainland UK destinations FREE of charge, there will be a small charge for Highlands, Ireland and rural locations.
Are there any other charges I should consider?
No the price you see is the price you pay. No hidden charges.
Do you have a showroom?
No sorry we based our business online to offer you the maximum saving without expensive showrooms. We do however offer a 14 day money back guarantee if you are not 100% happy.
Do you share my details?
No, we value your privacy and it will not be shared with any third parties.
I have a technical question can you help me?
Of course you can we are more than happy to help.
Do you offer any guarantee?
As standard we offer a manufactures 12 month guarantee.