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Teak Bench Company Terms & Conditions

Terms & Conditions

These are the terms and conditions that apply to your purchase of goods from Teak Bench Company (www.teakbenchcompany.co.uk)

Teak Bench Company referred to here after as we, us and ours.

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version, and to keep up to date with any new incentives offered with regards our service.

Privacy

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission. The type of information we will collect about you includes, your name, address, phone number, email address and credit/debit card details. If you have any questions about privacy please contact us you will find our details on our contact us page.

Copyright

The content of our Website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trademarks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this Website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, hired, reverse engineered or transmitted in any way without our prior written consent.

Customer Service

In the event of you having a complaint or problem with any of our products or service please contact us you will find our details in our contact us page. Customer services are available between 9.00am and 5.00pm Monday to Friday. All Complaints or problems are taken serious and will be resolved as soon as possible we will keep you informed throughout your issue. All feedback is welcome as we are constantly looking at ways to improve our service.

Credit/Debit Card Security

We want you to shop online with confidence. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any Website. In order to validate orders we may contact you for additional security purposes should we deem this necessary.

Trade Description Act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.

Guarantee

Our core values ensure that all products are manufactured using only the highest quality materials which are constructed by skilled, experienced craftsmen to create exceptional furniture that is designed and built to last. All products come with a 12 month guarantee which covers the manufacture, durability and design of your selected furniture. We are very aware that consumers are well protected by statutory rights that are extremely comprehensive. However because of the confidence in the integrity of our products we undertake to guarantee our products for 12 months Parts and Labor from date of purchase against defects in the materials or workmanship. During the initial one year period products will be repaired or have parts replaced at the discretion of the company free of charge provided that:

a) The product or any parts are returned to us with proof of purchase. We must be contacted prior to any arrangements to return any product and before any third party repair is carried out.

b) The product has been purchased by or for the user for normal domestic use and not commercial use.

c) The product has not been misused or handled carelessly, and has not been willfully damaged, neglected or used in abnormal conditions.

d) The product has not been modified, altered or transformed in any way and repairs have not been attempted other than by our staff. The guarantee will be valid only if maintenance has been carried out in accordance with care instructions. We will not be responsible for any defects to furniture due to the application of teak oil or stain or any other cleaning product other than recommended care products sold by us.

e) The word "defects" as used in the guarantee is defined as imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear of the product such as wood checking and weathering. Normal wear and tear is defined as "the normal deterioration that is received by regular use." The guarantee does not cover dents or scratches to the product.

f) The guarantee does not cover damage, loss, or other conditions beyond the control of us such as damage resultant from unauthorized repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes.

g) This guarantee only applies to garden furniture products.

h) Transportation of goods to be repaired or exchanged to our head office is the responsibility of the consumer.

i) If a particular product is no longer available we reserve the right to use an alternative similar product or substitute a current model.

j) Parasol covers, cushions, textile fabric and fading resin are excluded and come with 6 months guarantee.

k) Products purchased from sale events, discounted stock or clearance come with a 6 months guarantee.

l) The benefit of this guarantee cannot be assigned.

m) This guarantee does not cover any rights other than those expressly set out above and does not cover claims for consequential loss or damage.

n) This guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer in any way whatsoever.

o) It will be our decision how to resolve complaints made under guarantee. contact us directly at the following:

Telephone: 01772 789751

Email: hello@teakbenchcompany.co.uk

The problem will be investigated and if identified as a fault in materials or workmanship, any repair or replacement will be made at our discretion. Any product or defective part replaced shall become TeakBenchCompany.co.uk property.

Teak

All our teak products are from sustainable resources and are soured from Indonesian Government controlled plantations.

Delivery

When your order has been placed we aim to deliver items we have in stock within 3-10 working days. If items are not in stock we will advise you of the estimated lead time. On taking delivery we advise all customers to check items before accepting them. We can not be held responsible for late deliveries due to any unforeseen circumstances. We will not be held liable for any loss of earnings due to late deliveries.

One of our sales team will contact you, by telephone, to personally schedule your delivery.

Couriers

We use a courier service for the efficient dispatch. We dispatch courier items using a 24 hour service and we try to accommodate specific delivery dates. We cannot offer timed delivery on courier deliveries. We can track your courier delivery on-line and update you by email.

Delivery Charges*

All benches are £19.95 Dining sets are £69.95 & care products £7.95. However if you live in a rural location a additional charge may be applied please contact us for more information on delivery locations. If a order is placed and we deem the location for charge you will be contacted prior delivery.

* UK Mainland only (excludes Highlands & Islands & Crane Hire – please call for quote)

Access

Please ensure that we have suitable access for the delivery to take place. If you have chosen large fixed pieces please measure to ensure that the pieces will fit through your entrance and garden entrance. If we are unable to complete your delivery due to limitations of access a second delivery will apply.

Export

We are experienced in exporting furniture worldwide and are pleased to handle shipping arrangements for you. Please call us with your full overseas delivery address and we will calculate the shipping costs for you. We can process VAT Refunds for non EU nationals on completion of export documentation. Please note that it is your responsibility to INSURE your goods from the UK onwards. Exported goods cannot be returned. Goods for overseas destinations may be shipped flat packed to minimize risk of damage. Fixed larger pieces cannot be flat packed. You will be responsible for any customs or import duties levied once the goods reach your country, as we have no control over these charges and cannot predict what they might be.

Returns and Exchanges

We are happy to accept any item for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in its original packaging and with the manufacturer's tags still attached (if applicable). This does not affect your statutory rights. You will also pay for any return delivery charge we recommend that you use an insured registered carrier to return your item. TeakBenchCompany.co.uk will not be held liable for the cost of return or lost or damaged items unless item(s) are faulty. Any goods being exchanged a second delivery charge may apply, charge dose not apply to faulty item(s). Any furniture that has been misused will not be refunded or exchanged, furniture that has been treated/painted will be repaired rather than replace any damage.

Payment

All goods must be paid for either before delivery or on delivery any goods not will remain the property of TeakBenchCompany.co.uk until done so.

Law

This contract is governed by the law of England, Scotland and Wales and is subject to the exclusive jurisdiction of the courts of England, Scotland and Wales.

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